Frequently Asked Questions

You've got questions and we've got answers

Before your trip:


Visit and select your campus. You'll find information for your destination and, if available, your Trip Code. If your campus or region doesn't populate, contact us to set a trip up at 1.866.991.8747 or!


Yes! You do not need to be a student, however, you must be 18 years of age or older to travel with us. Please keep in mind as our trips are geared towards university and college aged students, and we do not allow high school students on our trips. If you are in high school and are looking to travel on a ski trip, please check out our high school bus brand, Breakaway Tours, at


As long as your departure regions are available on the same trip, then yes. If your departure region is not available on the trip, call 1-866-991-8747, and we will see if your departure region/campus is available that specific weekend.


If you are currently studying abroad in the United States and would like to travel on our trip to Canada, you will first need to check with your local embassy as to whether or not you need a visa to enter Canada. Once you have secured your travel documents and visas (if need be), you will need to have them readily available upon crossing the border.

Please note, all passengers are responsible for obtaining the legal documents needed to enter Canada. If a passenger is unable to cross the border due to lack of documentation, Campus Vacations will neither reimburse nor assume responsibility for that passenger.(Please see terms and conditions).


Each passenger is allowed one bag under the bus, ski equipment, and one carry on on the bus. There is no weight or size restriction to your bags, however we ask that you please keep in mind that there will be 51 other passengers on the bus with you and everyone's belongings need to fit!


Our packages do not include any meals. We do not offer any sort of meal plans for purchase, but some destinations packages include a discount card for the village. With this card, you will receive discounts for many restaurants, bars, and stores in the village. For all SnowJam trips, we also do stop at a local grocery store where you will be able to purchase food.


Visit this page to reset your password:

Visit this page to create a login if you don't have one:


Booking, Rooming, Insurance & Payments


1.If you don't have an existing account with Campus Vacations, create one at
2. In the Campus Vacations Trip Finder on our homepage, select the appropriate drop-down fields to find your trip. Make sure the trip you choose reflects your correct departure location.
3. One person (the Group Leader) will create the group by clicking Book Now, followed by Create a Group. If your group has already been created by your Group Leader, click Join a Group or click on the link in your invitation email and follow the on screen instructions.
4. The group is confirmed once the Group Leader's deposit is made.
5. During group creation, the Group Leader will enter all group information; begin by selecting the amount of people in your group (Including yourself).
6. Select your accommodation type and group options.
7. Enter the names, email addresses and phone numbers of your group members. All group members will receive an email with a link to join the group.
8. Select your individual options. Each group member will go through the booking steps, select their individual options, and pay for their portion of the trip.


Campus Vacations trips are booked as a group, not individually. Advertised prices are based on maximum room occupancy. If your group is less than your selected room's maximum, a 'missing person' fee will be incurred. As per our terms and conditions, Campus Vacations is not responsible for filling rooms.


If you would like to room next to your friends, we do accept request to have rooms or chalets placed as close as possible based on availability. . Although we can not always fulfill the requests, we do try our best. To make a request to be placed next to your friends, please send an email to our Help Desk at In your email please provide us with the name and school of the group leader who you would like to be placed next to.


If you have purchased the optional travel insurance, which covers limited cancellation, you will need to contact the insurance supplier to file a claim.

If you are a Canadian passenger..

You will need to contact Manulife Insurance at 1.905.608.8250. Upon speaking with their representative you will need to provide them with your first and last name, date of birth and confirm with them that you are covered under a group policy with I Love Travel, Campus Vacations, or SnowJam.
For the full Manulife Policy that you have purchased, please visit

If you are an American passenger..

You will need to contact Travel Guard Insurance at 1.800.826.7791. As each policy varies by state, you will need to simply provide the representative with your first and last name and your policy number which was sent to you via email upon the purchase of your insurance. If you are unsure of your policy number, pelase contact our Help Desk at 1.866.991.8747 and we can locate it for you.

For the full Travel Guard Policy, please visit


Login to your Campus Vacations account and click into Active Trips in your My Account page to view or change your current trip order. In the top right-hand corner, you can also click View Receipt/Payment History to view any payments you have made towards your trip.


Please call 1-866-991-8747 or email to request this change. Please note, most changes can only be requested until 1 month after booking date.


Missing person fees vary depending on trip and are charged for each missing person under the group maximum for a specific room type. The formula is: $75 per missing person, per night, plus any group options and room upgrade fees, divided amongst the remaining group members plus taxes. EXAMPLE: Your group of 5 is booked on a 2 night trip and are staying in an upgraded suite that holds a maximum of 6 people. This suite has an upgrade charge of $10/person/night, and the missing person fee is $75 per missing person per night. The total missing person fee for your group is $170 [($75 + $10) x 1 missing person x 2 nights], divided among the 5 people in the group. The resulting missing person fee equals $34/each plus taxes.


To edit your options, you must call 1-866-991-8747 or email


Upon check in with our staff at the start of your trip, you will receive your room key, tickets, Campus Vacations wristband, and any swag you have purchased.


To add or remove round-trip transportation after depositing on the trip, you may contact our Help Desk at 1-866-991-8747 or email at You may remove/add round-trip transportation any time before your balance deadline, or before Dec. 1st (Whichever date comes first). If you chose to remove round-trip transportation after this date, no refund will be issued for the cost of transportation. Adding round-trip transportation after your deposit is always subject to availability, please call us and we will help you out.


If you have purchased Travel Insurance, read through your policy to determine if you're eligible to make a claim. You can make a claim by calling the insurance company directly - all your policy information is in your Insurance confirmation email that was emailed to you upon booking.

If you did not purchase Travel Insurance or your reason for cancellation is not covered by insurance, our cancellation policy can be found in our Terms and Conditions:


Travel insurance is NON-REFUNDABLE and can be added to your trip up until December 1st 2016. Log onto your Campus Vacations account and click into your Active Trips. You are able to add and pay for your travel insurance under 'Individual Options'. The option change is confirmed once the full payment is made. A copy of the travel insurance policy will be emailed to you upon purchase of the product. Once insurance is added and paid for, it can not be removed.


A copy of the travel insurance policy was emailed to you upon purchase of the product. If you are unable to find this email, please contact our Help Desk at 1-866-991-8747 or You can also view policies here:


During your Trip:


If you cannot locate on-trip staff and the office is closed, call our 24-hour Emergency Line at 1-866-991-8747. In case of medical emergency, call 911.


After your Trip:


Reps will be paid out for their trip after the SnowJam trip season. As our trips come to an official close in Mid-February, Reps can expect to receive information about their payouts by the end of February. Depending on their country of residence, reps are either mailed a cheque or paid through online banking.

Need More Help?

Contact your Campus Rep or send us an email at